L O A D I N G
11 · IT Dept as a Service

Your entire IT department.
At a fraction of the cost.

Built for SMEs, manufacturers, and growing businesses who need enterprise-grade IT without the overhead of building an internal team. One partner. Full coverage. Predictable monthly cost.

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Stop patchworking IT. Get a full department for a fixed monthly fee.

Most SMEs manage IT through a mix of part-time contractors, the "person who knows computers," and reactive panic. EVOTIQ replaces that chaos with a dedicated, accountable IT partner — covering everything from Day 1 helpdesk tickets to quarterly technology strategy.

Starter
₹X/mo
Up to 20 users
Helpdesk · Monitoring · Patch management
Enterprise
Custom
Unlimited users
+ CISO advisory · 24/7 NOC · SLA
HelpdeskCloud SecurityNetworking Backup & DRVendor mgmt IT Strategy
EVOTIQ IT Operations — Service Desk All systems operational Last checked: just now Active Tickets 14 VPN not connecting · Ravi K High New laptop setup · Priya M Med Printer offline · Floor 3 Low Email not syncing · Arjun S High Software install · Meena R Med + 9 more tickets View all → Infrastructure Health Servers online12 / 12 Storage used78% of 40TB Backup status✓ All complete SLA Performance (MTD) First response (target: 1hr)28 min avg Resolution (target: 8hr)4.2 hr avg Uptime (target: 99.5%)99.92% Cost vs In-house IT team (50 users) In-house (1 IT Manager + 1 Support) ₹18L+ /yr EVOTIQ IT Dept-as-a-Service ₹X /yr ↓ 40-60% savings * Includes helpdesk, cloud mgmt, security, vendor mgmt, and quarterly strategy sessions What's covered 📞Helpdesk ☁️Cloud 🔒Security 🌐Networking 💾Backup & DR 📊Reporting 🏢Vendor mgmt 🗺️IT Roadmap 💬24/7 Support

What's included in every engagement

Helpdesk & End-User Support

Day-to-day IT support for your entire team — tickets, remote resolution, hardware troubleshooting, and user onboarding. First response within 1 hour, resolution SLA guaranteed.

Infrastructure & Cloud Management

Full management of your servers, cloud environment (AWS/Azure/GCP), backups, patch cycles, and uptime monitoring — 24/7 NOC coverage with proactive alerts before your users notice.

Security & Compliance

Endpoint protection, access control, vulnerability scanning, and compliance support for ISO 27001 and DPDP Act 2023 — your security posture managed as a living practice, not a one-time audit.

IT Strategy & Roadmap

Quarterly technology planning sessions, vendor evaluation, licence optimisation, and a rolling 12-month IT roadmap — giving leadership the visibility to make confident technology investments.

Why EVOTIQ over a hire?

A Full Team, Not a Single Person

One in-house IT hire means one skill set and one point of failure. EVOTIQ gives you a bench of specialists — cloud architects, security engineers, helpdesk staff, and a vCIO — for the cost of one mid-level employee.

Predictable Monthly Cost

No surprise bills for emergency fixes, licence renewals, or hardware failures. Everything is covered under a flat monthly fee — making IT budgeting simple and variance-free.

Scale Up or Down Instantly

Acquired a company? Opening a new branch? Just added 30 employees? We scale with you — no recruitment cycles, no notice periods, no redundancy costs.

India-Specific Expertise

We understand the GST-compliant software landscape, India's DPDP Act, local vendor dynamics, and what actually works for SME and mid-market companies in Hyderabad and beyond.

Accountability You Can Measure

Monthly SLA reports, ticket resolution metrics, uptime dashboards, and quarterly business reviews. You always know exactly what you're getting — and we hold ourselves to documented commitments.

1
Your Virtual IT Department EVOTIQ IT Dept-as-a-Service YOUR BUSINESS Hyderabad · 50+ users vCIO IT Strategy Cloud Architect AWS · Azure · GCP NOC 24/7 Sec Engineer IAM · EDR · SIEM Helpdesk L1 · L2 support Network Eng LAN · VPN · WAN DBA DB ops Vendor Mgr Licensing · SLAs 8 specialists One fixed monthly fee · No hiring

How we onboard you in 30 days

From contract signature to full operational handover in 30 days. No disruption to your team, no learning curve, no day-one chaos. Just a smooth transition to a better-run IT environment.

01
Discovery & Audit (Days 1–5)

We inventory your entire IT estate — hardware, software, licences, user accounts, network topology, and existing support contracts. You get a full asset register and risk assessment on Day 5.

02
Transition Planning (Days 5–10)

We design your tailored service model, set up the helpdesk portal, onboard your users, configure monitoring, and establish escalation paths — all before we take the first ticket.

03
Parallel Operation (Days 10–20)

We run alongside your existing IT setup, shadow-handling requests and validating our runbooks. Your team sees zero disruption while we build confidence in the environment.

04
Full Handover (Day 20–30)

We take full operational responsibility — helpdesk live, monitoring active, SLAs enforced. Your first monthly report lands within 30 days of go-live with performance benchmarks established.

05
Ongoing & Quarterly Reviews

Monthly SLA reports, quarterly business reviews with your leadership team, and an annual IT strategy session — keeping your technology aligned with where your business is going next.

Let's talk about your project

Contact Evotiq